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Privacy Policy

This Privacy Policy explains how Synaptic Pediatric Therapies (“Company,” “We,” “Us,” or “Our”) collects, uses, and safeguards your information when you use our website and services. Because we are a healthcare provider, certain information we collect is considered Protected Health Information (PHI) and is subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

By using our website or services, you acknowledge and agree to the terms outlined in this Privacy Policy.

Interpretation and Definitions

  • Protected Health Information (PHI): Any information about a patient’s health, treatment, or payment for services that can be used to identify the patient.

  • Personal Data: Information such as your name, email, phone number, or address that you provide when interacting with us online.

  • Service: Refers to the Synaptic Pediatric Therapies website and related communications.

  • You: Refers to the patient, parent, or guardian using our website or services.

HIPAA & Patient Privacy

We comply with HIPAA to ensure the confidentiality, integrity, and availability of your Protected Health Information (PHI).

Your PHI may be collected and used for:

  • Scheduling and managing therapy appointments

  • Treatment and care coordination between providers

  • Billing and insurance purposes

  • Healthcare operations such as quality improvement, staff training, and compliance

  • Required disclosures by law (e.g., public health reporting, legal proceedings)

We do not sell or share your PHI with third parties for marketing purposes.

SMS Consent and Communications

Types of SMS Communications
If you opt in, we may use your phone number for:

  • Appointment reminders

  • Scheduling updates or cancellations

  • Therapy-related notifications

Example:
“Reminder: Your appointment with Synaptic Pediatric Therapies is scheduled for [Date] at [Time] at [Location]. Reply STOP to unsubscribe.”

Opt-Out Method
Reply “STOP” to any message or contact us directly to opt out of SMS reminders.

HIPAA Notice: SMS and email communications may not be encrypted. By opting in, you acknowledge that there may be a small risk of unauthorized access.

Collecting and Using Information

We may collect:

  • Patient and guardian names, addresses, phone numbers, and emails

  • Insurance and billing information

  • Medical history and therapy treatment notes (provided directly by patients, guardians, or healthcare providers)

  • Website usage data (IP address, browser type, time spent on pages)

We use this data to:

  • Provide and improve patient care

  • Communicate with patients/guardians regarding therapy and services

  • Comply with legal and regulatory requirements

  • Maintain secure patient records

Data Retention

Patient records and PHI are retained according to federal and state healthcare record retention laws. Non-medical data (like website usage data) is retained only as long as necessary for operational and compliance purposes.

Security of Your Information

We take commercially reasonable steps to protect both Personal Data and PHI, including:

  • Secure servers and encrypted data storage

  • Access controls limited to authorized staff

  • Staff training in HIPAA compliance

No system is 100% secure, but we continuously review and update safeguards to protect your information.

Children’s Privacy

Because we serve pediatric patients, we collect information about children only with the knowledge and consent of a parent or legal guardian. Guardians must provide consent for treatment, data collection, and communication.

Your Rights Under HIPAA

You (or your legal guardian) have the right to:

  • Access and obtain a copy of your medical records

  • Request corrections to your records

  • Request restrictions on certain uses or disclosures of PHI

  • Request a list of disclosures we have made of your PHI

  • Receive confidential communications in the manner you prefer

  • File a complaint if you believe your privacy rights have been violated

Links to Other Websites

Our website may link to external websites. We are not responsible for the privacy practices of third-party sites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, HIPAA, or your privacy rights, you can contact us:

 

You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights (OCR) if you believe your HIPAA privacy rights have been violated.

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